Refund and Cancellation Policy

There is no free trial. At signup you connect a payment method right away and the subscription starts. See the interactive demo on our website first to judge whether the platform fits you.

• Subscriptions run per calendar month and renew automatically each month.
• The fixed monthly fee is charged in advance. AI features are pay per use: the actual usage of the past month is invoiced afterwards on the monthly invoice. Separately purchased credits are charged at purchase.
• All prices exclude VAT. Payment runs via our payment provider Mollie: the first iDEAL payment sets up a mandate, after which the monthly fee is collected automatically (SEPA direct debit).

• You can cancel monthly via your account settings or by emailing karlo.timmerman@skydust.io.
• After cancellation, your access remains active until the end of the period already paid for. Billing then stops.
• After your subscription ends, you can export your data for 30 days; after that it is deleted in accordance with the Data Processing Agreement.

• The fixed monthly fee for a month that has already started is not refunded; you keep access until the end of that month.
• Consumed tasks and credits are not refunded.
• Unused, separately purchased credits that have not expired are refunded on request if you fully close your account.
• If a demonstrable fault on our side caused tasks to be billed incorrectly, we correct this with a credit or refund.

Our services are intended for business use, so the statutory consumer right of withdrawal (14-day cooling-off period) does not apply. If you nevertheless contract with us as a consumer, the statutory right of withdrawal applies in full: you may withdraw within 14 days without giving reasons via karlo.timmerman@skydust.io, unless you expressly asked us to start providing the service immediately and the service has already been fully performed.

Custom AI development is governed by the terms in the proposal, including payment milestones and cancellation conditions. If you cancel a running project, we invoice the work already performed and costs already incurred.

Questions about an invoice, refund or cancellation? Email karlo.timmerman@skydust.io. We respond within 5 business days.