Terms of Service

Sky Dust ESG Consulting B.V., trading as SKY DUST, is established in Zwolle, The Netherlands, and registered with the Dutch Chamber of Commerce (KvK) under number 86193309.

You can reach us at karlo.timmerman@skydust.io. In these terms, "we", "us" and "SKY DUST" refer to this company. "You" refers to the customer or user of our services.

SKY DUST LiftOFF is an online platform where AI agents prepare recurring work such as email handling, quotes, customer follow-up and administration. You review and approve prepared work before it is executed.

In addition to the platform, we offer custom AI development. Custom projects are governed by the terms agreed in the applicable proposal or statement of work. If there is a conflict, the proposal prevails over these terms.

Our services are intended for business use by companies, self-employed professionals and organisations. By creating an account you confirm that you are acting in the course of a trade or profession and are authorised to bind your organisation.

• You are responsible for the accuracy of your account details and for keeping your credentials confidential.
• You must notify us immediately if you suspect unauthorised access to your account.
• We may suspend or terminate an account in case of abuse, non-payment or breach of these terms. Where reasonably possible, we will warn you first.

• All prices exclude VAT unless stated otherwise.
• The platform uses a fixed monthly base fee plus usage per completed task, and credits for heavier AI actions. Current prices are published at skydust.io/pricing.
• Payment is processed by our payment provider via credit card or SEPA direct debit.
• If payment fails, we may suspend access to the platform after giving you a reasonable period to settle the outstanding amount.
• We announce price changes at least 30 days in advance. If you do not agree with a price change, you can cancel your subscription before it takes effect.

• Platform subscriptions run monthly and can be cancelled monthly via your account settings or by email.
• After cancellation, your access remains active until the end of the current billing period.
• See our Refund and Cancellation Policy for details on refunds and credits.

• The platform, software, website and all related materials are and remain the property of SKY DUST or our licensors.
• You receive a non-exclusive, non-transferable right to use the platform for the duration of your subscription.
• The data, documents and text you submit remain yours. You only grant us the rights needed to process them in order to provide the service.
• You may freely use the outputs the AI agents prepare for you (such as draft texts and draft quotes) within your organisation and towards your customers.
• The SKY DUST name, logo and the product name SKY DUST LiftOFF are protected and may not be used without our written permission.

AI agents rely on AI models. AI can make mistakes, misinterpret information or produce incomplete results. The platform is therefore designed so that you review and approve prepared results before they are used or sent.

• You remain responsible for content you use or send after approval.
• Platform outputs are not legal, tax, financial or medical advice. Consult a qualified professional for such decisions.
• Our AI and Responsible AI Policy describes in detail how we work with AI and what you can expect from the agents.

Your use of the platform is subject to our Acceptable Use Policy, which among other things prohibits illegal activity, spam, deception and infringement of the rights of others. That policy forms part of these terms.

We work hard to keep the platform available, but cannot guarantee uninterrupted availability. Planned maintenance is announced in advance where possible. Our service and support commitments are described in the Service Level Agreement.

Where the AI agents process personal data of your customers or employees, we act as a processor on your behalf. Our Data Processing Agreement then forms part of the agreement. How we handle personal data of website visitors is described in our Privacy Policy.

• Our total liability per event (or series of related events) is limited to the amount you paid us for the relevant service in the 12 months preceding the event.
• We are not liable for indirect damages such as lost profit, missed savings, loss of data you could have backed up yourself, or reputational damage.
• These limitations do not apply in case of intent or deliberate recklessness on our part, or where limitation is not permitted by law.
• You indemnify us against third-party claims arising from your use of the service in breach of these terms.

We are not bound by our obligations to the extent performance is prevented by force majeure, such as outages at hosting providers or AI vendors, power or internet failures, or government measures. If force majeure lasts longer than 30 days, either party may terminate the agreement for the part not yet performed.

We may update these terms. Material changes are announced at least 30 days in advance by email or via the platform. If you continue to use the service after the effective date, the updated terms apply. If you do not agree, you can cancel before the change takes effect.

These terms are governed by Dutch law. We will first try to resolve disputes together in good faith. If that fails, the competent court in the district of our registered office has jurisdiction, unless mandatory law provides otherwise.

Questions about these terms? Email us at karlo.timmerman@skydust.io.